SkyCity is accused of failing to uphold its host responsibilities due to the amount of time one customer was able to spend gambling between August 2017 and February 2021.
The news has prompted organisations like the Problem Gambling Foundation and Asian Family Services to call for more robust gambling harm reduction measures.
It was now up to the Gambling Commission to decide whether or not to suspend the casino giant's licence after a customer complained about how long they were able to spend gambling over the three-and-a-half year period.
